Viva Coach DeShanti · Workplace Pattern Intelligence

See the pattern beneath the friction.

FRICTION™ is a consultant-led approach to recurring workplace concerns. Structured intake and pattern intelligence help bring themes into view, so organizations can consider what is happening with context, care, and human judgment.

Identify the Pattern. Resolve the Friction. Strengthen the Workplace.

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A Viva Coach DeShanti consulting approach

The value of seeing clearly

A difficult moment may be isolated. A recurring pattern deserves a closer look.

Communication gaps, unclear expectations, and repeated breakdowns in workplace relationships can be difficult to understand from a single account. FRICTION gives employees and managers a structured, neutral way to share concerns in their own words, without diagnoses or labels.

Across submissions, recurring themes can help frame a more useful conversation. These observations are context—not verdicts. Viva's consulting work brings human review to the process and helps leaders consider the situation, the people involved, and appropriate next steps.

FRICTION is not a standalone software product, employee scoring tool, or automated decision-maker. It is intake and pattern intelligence in support of consulting.

A deliberate, human-reviewed process

From concern to considered next step.

Each stage makes space for context and keeps people—not a system—at the center of the work.

Submit a concern

Employees and managers use a structured, neutral intake form to share workplace concerns in their own language. No diagnoses. No labels.

Notice recurring themes

Pattern intelligence can help bring themes such as communication gaps, expectation-setting, or management practices into view.

Review with a consultant

AI-generated observations require human consultant review before a brief is shared. The consultant is the final reviewer; there are no automated decisions.

What pattern intelligence can support

Organizing concerns, identifying recurring themes, and giving a consultant a clearer starting point for discussion with an organization.

What it does not do

It does not diagnose people, assign employee risk scores, make legal conclusions, or determine discipline or employment outcomes. Human review and organizational judgment remain essential.

Workplace strategy & culture advisory

Make the next conversation more informed.

Viva brings experience in human resources, labor relations, workplace strategy, conflict resolution, and leadership advisory. For organizations seeking support with a recurring challenge, discuss your context and consulting needs directly.

Contact Viva about consulting

Questions, answered

Useful to know.

A clear view of what FRICTION is—and what it isn't.

Is FRICTION a software product I can buy?

No. FRICTION is intake and pattern intelligence supporting Viva Coach DeShanti's consulting service. It is not a software product being sold or a standalone automated service.

Who can submit a concern?

Employees and managers can submit workplace concerns using the structured intake form. The form provides a neutral way to share a concern in your own words, without diagnoses or labels.

Does AI make recommendations or decisions?

AI-generated observations require human review. FRICTION does not make automated employment decisions, and its observations are not legal conclusions, disciplinary decisions, or employment determinations.

How are patterns used?

Pattern intelligence can surface recurring themes—such as communication gaps or expectation-setting patterns—as context for a consultant-led review. Themes should be interpreted with care and considered alongside the relevant workplace context.

How can my organization discuss consulting?

Use the consulting contact link to reach Viva through the coaching site's contact section. Share the workplace challenge and the kind of support you are considering.

Is this a substitute for legal advice or an HR determination?

No. FRICTION provides workplace pattern intelligence and decision-support insights. AI-generated observations require human review and do not constitute legal conclusions, disciplinary decisions, or employment determinations.

A clearer place to start

Bring the concern. Make room for context.

Share a workplace concern through the intake form, or speak with Viva about consulting for your organization.

Submit a workplace concern Contact about consulting